Member Services Associate
This position is responsible for providing friendly, courteous and helpful service to members, guests and participants. Responsibilities include customer service and general office support. It includes providing information on membership and programs and assistance to those who visit or call the YMCA.
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Department
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Member Services |
Hours
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Part-Time, Non-Exempt
Must be available for evening and weekend work |
Responsibilities
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- Responsible for providing services to members and participants, including program registration, payments, membership sales, answering phones and giving accurate and thorough information regarding YMCA programs.
- Responsible for processing new memberships plus consistent maintenance of renewals and computer updating.
- Responsible for inputting of membership transactions.
- Responsible for issuing picture memberships.
- Responsible for membership data entry and set up of bankdraft payment plans.
- Provides information to prospective members and guests.
- Handles phone inquiries and payment transactions for membership as needed.
- Performs miscellaneous duties and tasks as assigned or needed.
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Qualifications
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- Basic reading, writing and arithmetic skills required.
- Strong interpersonal and communication skills.
- Professional written and verbal communication and interpersonal skills.
- Effective planning and organization skills.
- Proven ability to maintain good working relationships with a wide variety of people and groups, including staff and volunteers.
- Ability to track detailed projects through to completion.
- Ability to participate in group meetings.
- Must have excellent public relations, customer service, and computer skills. Position requires experience in general clerical tasks and cash handling proficiency. Must be highly organized, detail-oriented and must have good problem solving skills. Visual and hearing abilities to respond to heavy phones and numerous tasks simultaneously.
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Benefits
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Part time employee benefits are a free YMCA membership and discounts on programs and classes.
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Application
Download
Application
PDF |
NO CALLS PLEASE. E-mail resume,cover letter and completed job application form to jobs@burbankymca.org or apply in person at Burbank Community YMCA at 321 E. Magnolia Blvd., Burbank, CA 91502 EOE
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